Cancellation Policy · As of 24 August 2026
Right of Cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. If you ordered multiple goods as part of a single order and they are delivered separately, the period begins upon receipt of the last goods; in the case of a single item delivered in multiple partial shipments, upon receipt of the last partial shipment.
To exercise your right of cancellation, you must inform us of your decision to cancel this contract by means of a clear statement:
The Wild Alps GmbH
Hauptstrasse 25
9436 Balgach SG, Switzerland
Email: office@wildalps.com
Phone: +41 76 5088 055
Simply returning the goods without comment does not constitute a clear statement of cancellation.
You may also declare your cancellation via the prominently displayed and easily accessible "Cancel Contract" function, which is continuously available in the webshop during the cancellation period. After entering the required information, you submit the cancellation via the "Confirm Cancellation" button. We will immediately confirm the content, date, and time of receipt on a durable medium, usually by email.
To meet the deadline, it is sufficient that you send the notification concerning your exercise of the right of cancellation before the cancellation period has expired.
Effects of Cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of the least expensive type of standard delivery offered by us. Additional costs resulting from your choice of a more expensive delivery method will not be reimbursed.
The reimbursement will be made without undue delay and at the latest within fourteen days from the day on which we received your notification of cancellation.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must send back the goods or hand them over to the return address designated for your delivery country without undue delay and at the latest within fourteen days from the day on which you communicate your cancellation to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
Return Addresses
For deliveries to Germany:
The Wild Alps GmbH – Retouren Deutschland
kom. Paketservice Lindau
Von-Behring-Str. 3
88131 Lindau
Germany
For deliveries to Austria:
The Wild Alps GmbH – Retouren Österreich
Grenzpaket Huchler
Kd.Nr. 198893
Kaiser-Franz-Josef-Str. 38
A-6890 Lustenau
Austria
Please use the return address specified above for your delivery country and ensure the package is sufficiently stamped. A return to our Swiss business address should only take place after prior agreement with us.
You will have to bear the direct cost of returning the goods.
Inspection of Goods and Compensation for Value Loss
You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Our goods are spirits and vermouth in originally sealed bottles. The external condition of the goods, in particular the bottle, closure, labelling, and packaging, can generally be inspected without opening the bottle.
Opening the bottle or an original or security seal, as well as, in particular, tasting, pouring, or otherwise removing the contents of the bottle, may go beyond the handling necessary to inspect the goods.
Once a bottle has been opened, we can generally no longer sell it as unopened, brand-new stock. Depending on the nature and extent of the opening, removal, or other impairment, this can result in a significant loss of value, up to a total loss of the value of the goods. Compensation for this loss of value may be claimed within the framework of legal provisions.
However, opening a bottle does not automatically lead to the loss of the statutory right of cancellation or withdrawal.
Exclusion of the Right of Cancellation or Withdrawal
The statutory right of cancellation or withdrawal generally applies to our regularly offered spirits and vermouth products that are available for immediate delivery.
As an exception, the right of cancellation or withdrawal does not apply to alcoholic beverages if their price was agreed upon at the time of the conclusion of the contract, delivery can only take place after 30 days from the conclusion of the contract, and their actual value depends on fluctuations in the market over which we have no control.
This statutory exception does not apply across the board to our standard products available for immediate delivery.